The system will not allow the same email address to be used for two different people, as the medical records will be linked with the first person to register to use the service.
We would recommend creating a new email address for the new account and provide this to the GP surgery against the relevant patient’s own medical records. Once these have been linked, they will be able to register using this new email address, allowing them to access their diabetes related medical data and eLearning courses.
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