FAQs

General

• Tidepool Sign Up Process
• What is My Way Diabetes (MWD)?
• What benefit do I get from using MWD?
• Is MWD available in my region?
• What if the access to healthcare records within MWD isn’t available in my area?
• What kind of resources are available to me?

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Registration

• How do I register for MWD?
• Can I sign up for NHS Login without a mobile phone/mobile number?
• Can I sign up for NHS Login on behalf of someone else, or using one email address for two different people?
• What do I do if I can't Register?

Medical Results and Records

• How often will my information be updated?
• Why are some of my records/test results not up to date?
• What if some of my information is incorrect?

Account Issues

• What if I’ve forgotten my NHS Login password?
• How can I reset my password outside of NHS Login?
• I am considered pre-diabetic or used to be considered diabetic and now I am not. Should I still sign up?
• Can I use MWD for medical advice or ask about prescriptions, for appointments or products for managing diabetes?

User and Data Queries

• How can I get in touch with you?
• Can I use MWD to share my data?
• I’ve got an idea for how you can improve MWD?
• How can I make a complaint?
• Terms and Conditions/Privacy Policy