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  1. MyWay Diabetes
  2. FAQs

FAQs

General

  • Tidepool Sign Up Process
  • What is My Way Diabetes (MWD)?
  • What benefit do I get from using MWD?
  • Is MWD available in my region?
  • What if the access to healthcare records within MWD isn’t available in my area?
  • What kind of resources are available to me?
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Registration

  • How do I register for MWD?
  • Can I sign up for NHS Login without a mobile phone/mobile number?
  • Can I sign up for NHS Login on behalf of someone else, or using one email address for two different people?
  • What do I do if I can't Register?

Medical Results and Records

  • How often will my information be updated?
  • Why are some of my records/test results not up to date?
  • What if some of my information is incorrect?

Account Issues

  • What if I’ve forgotten my NHS Login password?
  • How can I reset my password outside of NHS Login?
  • I am considered pre-diabetic or used to be considered diabetic and now I am not. Should I still sign up?
  • Can I use MWD for medical advice or ask about prescriptions, for appointments or products for managing diabetes?

User and Data Queries

  • How can I get in touch with you?
  • Can I use MWD to share my data?
  • I’ve got an idea for how you can improve MWD?
  • How can I make a complaint?
  • Terms and Conditions/Privacy Policy
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